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How it works

The Request Tracker connector will pull in all tickets updated within the last 10 minutes into the dataset. Tickets are updated every 10 minutes. Only Request Tracker REST API 1.0 is supported at this time. REST API 1.0 is implemented in Request Tracker 4.x, Request Tracker 5.x is not supported currently.

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Setting up

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Create or use a Request Tracker user who has the appropriate permissions

  1. Create a Request Tracker user that has read access to all queues Danswer should read.

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Configure DAnswer Request Tracker connector and begin indexing

  1. Navigate to the Admin Dashboard and select the Request Tracker Connector
  2. In Step 1, provide your Request Tracker username, password, and RT installation base url.
RequestTrackerAuth
  1. In Step 2, click Connect to begin indexing
RequestTrackerConnect